IT project and operational excellence is at the heart of delivering business value from IT. We will work with you to ensure that you have the IT operating model, the IT organization, and the IT business processes, tools and services that your business needs. We have clustered our offering around three focal points:

IT operating model design:

We work with you to design and implement the capability “building blocks” that your organization needs, and configure them into the best-fit IT operating model, covering the definition of:

• Customer segmentation
• Service catalog
• Customer interaction model
• IT projects and services delivery model
• IT governance model (including bi-modal IT governance to optimize the “fast IT / industrial IT” mix)
• IT sourcing model
• IT value measurement

IT organization optimization:

Working with you to ensure that you can build and sustain the capabilities that enable you to deliver IT projects and operational excellence, including renewing or creating:

• Centers of excellence to deliver niche capabilities (example: BI, SAP, Mobility)
• Shared service centers to deliver commodity services
• The optimal resourcing and location mix (sizing, in sourcing /outsourcing assessment, location assessment, vendor portfolio management)

IT service management excellence:

Working with you to get the most value from your day-to-day IT operations by focusing on:

• IT service management processes design and optimization
• Service lifecycle management
• Service catalog design, measurement and optimization